CALIFORNIA FAUCETS - Posted: 04/06/20
PLEASE READ THIS LETTER FROM JEFF SILVERSTEIN AT CALIFORNIA FAUCETS ABOUT THEIR COMPANY OPERATIONS DURING THE COVID19 PANDEMIC
Dear Select Dealers:
I hope that everyone is staying safe and healthy. We understand that everyone is operating under difficult circumstances while navigating this unprecedented and rapidly changing situation. We are doing our best to be a good business partner, a valued supplier, and an overall good world citizen during this difficult COVID-19 crisis.
I want to take a moment to update the current status of operations at California Faucets, Dezi Home and PVD Coatings. While we could try to argue that we meet the “technical” classification of essential, we cannot in good conscience put our employees at risk of exposure, nor the community-at-large. We believe we need to err on the side of protecting lives rather than short term commerce. For these reasons, we have elected to continue to keep our production facility closed in accordance with the State of California “Stay at Home” order.
However, we continue to work remotely and have a very minimal staff in the factory to continue serving urgent needs (e.g. roughs, cartridges, etc.). Please note:
- We have bolstered the ability for more of our customer service staff to work from home in order to give you more prompt service.
- We have updated lead time information for visibility on projected lead times once we are able to reopen at https://www.calfaucets.com/covid19-lead-times
- We continue to fulfill and ship essential repair parts, cartridges, rough valves, etc.
- While we have rough valves in stock and can ship them, we may not “allocate” larger stocking orders to ensure we have sufficient supply available for everyone (we don’t want our rough valve area to look like your local supermarket toilet paper shelf 😊).
- We cannot accept returns at this time as there are no personnel in the factory to receive and process them.
In addition, please note the following important contact information to reach our team working from home:
- For new orders: We will continue to receive and process new orders via email only at firstname.lastname@example.org. We will enter them as usual and you should receive an emailed order confirmation as always, but we will not begin production until the factory re-opens.
- For all customer service-related questions: email@example.com. We will respond to you as swiftly as circumstances will allow, so thank you for your patience and understanding.
- For technical questions: firstname.lastname@example.org. If you need to speak directly to a technician, please include a phone number, and the on-duty technician will contact you.
- For accounting questions: email@example.com.
In the meantime, don't forget to sanitize, wash your hands, and maintain social distance in accordance with the guidance from scientific experts.
President & CEO
FutureClassics - Posted: 03/24/20
Future Classics currently has approximately 300 bathtubs, and even more basins, in stock in their Charleston, SC, warehouse, with more inventory on the way. The warehouse is open and shipping!
Additionally, they have introduced an even more generous “spiff” program; please email us at firstname.lastname@example.org, if you would like to receive a copy.
CALIFORNIA FAUCETS - Posted: 03/23/20
The factory remains shut to protect the health of over 150 factory workers.
CALIFORNIA FAUCETS - Posted: 03/20/20
This email was distributed today
CALIFORNIA FAUCETS WILL BE CLOSED INDEFINITELY STARTING TODAY,
FRIDAY, MARCH 20 .
As many of you have already heard, the Governor of California, Gavin Newson, has issued an executive order (https://covid19.ca.gov/img/N-33-20.pdf) mandating that the entire state must “stay in place” except for critical services such as food and medical care.
What does this mean to you? California Faucets doesn't know how long the factory will be closed. The phones at this point will not be answered by humans: they are in the process of putting in place a voicemail system remotely. We will let you know when this system is up and working.
As this health crisis continues the Creative Bath Sales Team is here to help you with any questions or concerns.
Please stay safe and healthy!
CALIFORNIA FAUCETS - Posted: 01/07/20
No time for a CEU presentation but would like the credit (and knowledge)? You can now easily take the California Faucet’s CEU course online! CLICK HERE to get started.
Have a client looking for a large showerhead? But they want it to be sleek and ultra-thin?
And available in over 30 finishes? CLICK HERE to find your answer!
CALIFORNIA FAUCETS - Posted: 11/22/19
California Faucets has introduced Mulholland StyleDrain, the first of four new drain styles by renowned Beverly Hills interior designer Christopher Grubb for the company’s patented, award-winning StyeDrain® collection.
CALIFORNIA FAUCETS - Posted: 11/04/19
California Faucets has new StyleDrain™ grids coming out designed by Christopher Grubb.
CALIFORNIA FAUCETS - Posted: 10/02/19
Please CLICK HERE to read the Sept 30 update on the ERP Software Implementation progress from Jeff Silverstein at California Faucets.
Please note that, while tremendous progress is being made towards getting back to our Estimated Lead Times, the factory is still asking for 2-3 more weeks on average. We’ll let you know when they are back to our usual ETA’s.
CALIFORNIA FAUCETS - Posted: 09/26/19
Please keep in mind that estimated lead times on these and all products are longer than usual as the new software implementation is in the works.
CALIFORNIA FAUCETS - Posted: 07/10/19
California Faucets ERP Software Implementation Update:
As California Faucets enters week 2 of their new ERP Software implementation, we continue to be encouraged by the progress they have made.
Behind the scenes, they are working feverishly to ensure that our customers have as little disruption to their business as possible. Most of you will not experience any significant difference between the old system and their new and improved system.
However, we appreciate your patience if you do experience any delays in receiving your orders.
Please CLICK HERE to read an update letter from Jeff Silverstein, President & CEO.
FutureClassics - Posted: 06/28/19
Sometimes a trucking company accidently damages a tub in transit. Here is one such example, their beautiful Vivane model.
Now they now have a perfect VIVIANE tub again!
CALIFORNIA FAUCETS - Posted: 06/17/19
CLICK HERE for a quick reference dimension guide for California Faucets main kitchen collection of faucets. It might be a very handy tool for you!
CALIFORNIA FAUCETS - Posted: 06/13/19
We’re pleased to announce that California Faucets has just received a Telly Award for their video “Bath Time”!
The Telly Awards honors excellence in local, regional, and cable television commercials, as well as today’s most exciting digital videos for all screens, as voted on by The Telly Awards Judging Council—a group of over 200 working industry leaders.
The California Faucets video features the increasingly popular Descanso Series tub filler, widespread faucet, and shower system and reprises a version of the catchy tune from their previous award-winning video “Aqua Pella.”
CALIFORNIA FAUCETS - Posted: 06/11/19
…get a grip! So let’s talk Grab Bars. 😊
Slippery surfaces can make shower enclosures and bath tubs rather treacherous at times so a WELL-placed grab bar can help prevent accidents for all ages.
I know, I know…grab bars have been a little bit ugly in the past!
But not now!!
California Faucets NEW decorative grab bars:
TEN different style options to complement each of our faucets series (we love details just like you).
Various lengths (12” – 48”).
Valsan - Posted: 06/06/19
Introducing Valsan's 2019 Catalog and Price List!
- CLICK HERE to download the 2019 Catalog
- CLICK HERE to download the 2019 Price List
Here are some of the changes to our policies and offerings:
- Minimum order has been eliminated
- Drop ship fee to a residence has been eliminated
New additions to our existing collections including:
- Paper Towel Holder
- Single Perpendicular Towel Bar
- Double Perpendicular Towel Bar
- 9 inch Towel Bar
- 12 inch Glass Shelf
- Glass Shelves and Grab Bars to our Kingston Collection
- Free Standing Soap Dispenser to our Pombo Essential Collections
- Additional Finishes including Matte Black, Polished Brass, Unlacquered Brass and Gold to most collections
- Axis - Contemporary
- Industrial - Loft Inspired
- Olympia - Traditional
- Custom Design Solutions - If you don't see something - say something!!
Dezi Home - Posted: 06/06/19
CLICK HERE to see the ultimate bath rack from Dezi Home.
It is adjustable, won’t slip off the tub with its rubber gromets and holds a tablet nicely!
CALIFORNIA FAUCETS - Posted: 05/24/19
In the interest of communicating accurate lead time information to our customers, we would like to inform you of the following two issues from California Faucets:
- The current inventory of ribbon spouts-- used in the 72 and 78 Series-- are not meeting their strict quality standards when it comes to polished finishes. Therefore, they are temporarily not accepting orders for any 72 or 78 Series faucets in polished finishes until further notice. These finishes include: Polished Chrome, Polished Nickel, Polished Brass, Lifetime Polished Gold, French Gold, and Black Nickel. The 72 and 78 Series may, however, still be ordered in all other finishes.
- The current inventory used in their Deluxe Angle Stop program is not meeting their normal quality standards. In an abundance of caution, they are not shipping any pending orders, nor accepting any new orders, for all finishes until further notice. The affected SKU’s are: 9000, 9001, 9004, and 9005 and also Angle Stop Kits that contain the affected SKU’s: 9820 to 9834, 9851, & 9853.
California Faucets apologizes for this inconvenience and would like to assure their valued customers that they are working diligently to resolve the above issues.
Thank you for your patience and understanding.
CALIFORNIA FAUCETS - Posted: 04/29/19
We are deeply sorry to let you know that Fred Silverstein, the beloved founder of California Faucets, unexpectedly passed away last night.
For those of you who were fortunate enough to know Fred, you know what a truly special human being he was and what a loss it is; not only for family, friends, and community, but for employees and the industry at large. We are both deeply saddened and enormously grateful for the legacy he leaves behind.
In honor of Fred, the factory will be closed tomorrow (Tuesday, April 30) and will re-open on Wednesday.
Your understanding is greatly appreciated.
CALIFORNIA FAUCETS - Posted: 04/25/19
The sleek and contemporary ultra-thin showerheads from California Faucets made the “101 Top Plumbing Products” list from Building Design & Construction!
CLICK HERE to see read more.
California Faucets continues to receive awards and industry recognition for ground-breaking products.
CLICK HERE to read about the 77 Series Morrow Bay series and its “floating handle!”
CLICK HERE to read how California Faucet’s ZeroDrain is a money-saving product. (Hint: Installation time and ongoing maintenance)
CALIFORNIA FAUCETS - Posted: 04/23/19
A brief discussion on whether to select Living Finishes or PVD Finishes for your faucets…
Living finishes are uncoated metal; they’re beautiful, like a fine piece of jewelry. But they will uniquely age and change over time. Finish care instructions must be followed!
PVD finishes, or Physical Vapor Deposition, come with a lifetime guarantee against tarnishing. Super-hard and molecularly bonded, PVD is by far the most durable finish available.
Why select a PVD finish? After all, the most commonly heard objection to PVD is “Living Finishes are more beautiful.”
This is true. From a purely artisan point of view, many clients say they look better when compared to PVD finishes. However, once PVD finishes are installed in the bath or kitchen, there will be no side by side comparisons so the PVD finish will look good and remain stable for many, many years. Not so with Living Finishes!
Living Finishes constantly change (patina) and require much more care if you want to avoid an uneven or “blotchy” look. When more than one Living finish faucet is installed in the bath or kitchen, they can even look very different from each other!
For a more even look, faucet wax should be applied to Living Finishes ASAP after installation. Plumbers usually have chemicals on their hands, which transfers directly to the uncoated metal of Living Finishes during the installation. This will affect the patina process where they touched the faucet.
Additionally, faucet wax should be reapplied on a regular basis. Living finishes are a commitment that must be explained and understood during the sales process.
On the other hand, PVD requires little care. It is like an inexpensive insurance; pay a little more now for the faucet but you are covered with a lifetime guarantee against tarnishing.
California Faucets offers 13 PVD finishes, more than any other Manufacturer we know of! Consider a PVD finish like Carbon (CB) or Mocha Bronze (MOB), when thinking about using a Living Finish like Oil Rubbed Bronze (ORB).
Another common complaint we hear from Homeowners is “no one told me what will happen to my Living Finish!” Let’s be sure to continue to educate clients on the differences so they know what they are buying. Otherwise, we increase our chances for a finish complaint and loss of good will.
CALIFORNIA FAUCETS - Posted: 04/11/19
From California Faucets - the CF Descanso high spout in the ANF finish with black carbon fiber cross handles!
Click Here for more pictures.
CALIFORNIA FAUCETS - Posted: 04/03/19
California Faucets had a record setting month in March; we thank all our customers for their support!
We are also pleased to report that despite the wonderful spike in volume, we currently do not anticipate significant delays in shipping, with one exception...
The only item that currently merits mentioning is our Terra Mar 78 Series ribbon spout (formerly the 72 Series). We are unfortunately experiencing some spot outages and delays on the 78 Series lav and vessel faucets. The delay on this particular series faucet may range anywhere from 0-4 weeks.
CALIFORNIA FAUCETS - Posted: 03/06/19
Here is how an overflow in a Bathroom Lavatory Sink works; shown using the California Faucets innovative ZeroDrain™ pop-down drain.
ZeroDrain™ works with any Bathroom Sink with a built-in overflow, as shown, is easy to install and even easier to clean! No linkage to undo as with typical pop-up drains.
CALIFORNIA FAUCETS - Posted: 12/19/18
Singing In The Bath Was Never This Much Fun!
CLICK HERE to view the new 30 second TV commercial from California Faucets!
It’s an innovative 30 second fantasy video that imagines what can happen when you take a bubble bath surrounded by handcrafted California Faucets fittings
CALIFORNIA FAUCETS - Posted: 11/21/18
The 2018 Dealers' Choice Award Voting is Running Through December 15th
DPHA manufacturers are market and design leaders. Their offerings represent best-in-class products that DPHA believes deserve recognition. That's why the DPHA Awards Committee added the Dealer's Choice Award a few years ago. This award - that was announced at this year's conference for 2017 and which was the California Faucets Morro Bay Single Hole Faucet - was added to place new products in front of the staffs of every DPHA dealer.